1. We missed the deadline and you have not received the paper. Please note that in this case, you may ask for a 100% refund. On the other hand, if you give us more time to complete your paper, we will give you 20% as a compensation.
2. We discover that no suitable writer is available for you. In this case, we will contact you to initiate the refund ourselves.
3. As a customer, you deserve the right to ask for a revision. Moreover, customer will get 100% refund if the level of plagiarism is higher than 10%. ( Note that the plagiarism level allowed by Our Company must be less than 10%).
4. There was an error in payment transactions (duplicate orders, dual payment). You will need to report the case to us immediately. You will get a 100% refund if the writer has not yet started within 30 minutes since your order had been placed.
5. If you are billed twice, you need to notify us immediately. You need to send us both receipts so we can properly address the issue and process the full refund of the extra charge. This instance happens in very rare occasions. There is no way for a customer to be billed twice for a single order, unless he paid for it by mistake.
1. We are unable to offer a writer for a revision.
2. The writer was confirmed and over a half of remaining deadline has passed, but the customer decided to cancel the order. The amount of refund can be 50%, to cover the effort of the company and the writer in attempt to provide you with the product and services purchased.
1. We missed the deadline and you have not received the paper. Please note that in this case, you may ask for a full refund. On the other hand, if you give us more time to complete your paper, we will give you 20% as a compensation.
Guaranteed On Time Delivery
On time delivery of all the orders is guaranteed. Sometimes delay happens because of the late upload of the needed materials on the customer`s side. In this situation, NO REFUND CAN BE GRANTED. That is why it is always ideal to send the details of the task and the required additional resources all at once when making the initial order.
If the claim is that the paper is plagiarized, a Turnitin report is needed. There will be no other reports that can be accepted aside from this or else NO REFUND is possible.
If the customer claims that the order has been delayed when the reality is that the payment was also delayed, we shall not bear responsibility for it. Moreover, a REFUND CANNOT BE REQUESTED.
Note: in the case of revision deadline, the previously mentioned delay refunds and the recalculation of the price do not apply as the end dates are different.
If the customer is not satisfied and would like to get a refund instead, the agency administration will conduct an investigation. The claim and refund will be based on its result. We always want our customers to be fully satisfied. Hence, we will always do our best just to achieve the customer`s satisfaction.
Additionally, we don’t guarantee grades, and a REFUND WILL NOT BE PROVIDED if you were poorly assessed. But we might help you for next order.